Covid-19 Information

For the good of all,

the best of each.

Covid-19 Information

For the good of all, the best of each.

For 35 years we have been accompanying Portuguese families. Aware of the importance of our services to the population, we are confident in our response capability and that we will continue to provide essential goods to everyone.

 

In addition to having been carefully monitoring the outbreak of COVID-19, a contingency plan is in place, in order to respond to all challenges that may arise, always following the guidelines of the competent authorities.

 

To our employees and their families, suppliers, transporters and partners, thank you. Only with your contribution can we ensure service to the community.

We ask everyone to follow the recommendations of the authorities and experts. Health and well-being are always first.

 

For the good of all, the best of each.

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Our priority is to guarantee the safety of both customers and employees and as such we have been implementing, for both, a set of preventive and informational measures.

For our customers

On Continente, we are aware of our responsibility towards the country, and it is with this sense of mission that we continue to monitor and follow the guidelines of the General Directorate of Health and the Ministry of Economy on a daily basis. Aware that Food Distribution is an essential and critical service, we have outlined a solid contingency plan, guaranteeing the total protection of both employees and customers, for everyone’s ease of mind.

Continente stores’ teams are committed and mobilized in order to keep the activity as normal as possible.

Check the schedule for your Continente store here.

    • Safety distances: We have implemented measures to safeguard safety distances between our customers and our employees (2m), which are duly marked in stores (for instance, next to service counters and cashiers).
    • Protective barriers: We have installed acrylic protection barriers in payment areas and information counters, in all stores.
    • Payment methods: we remind you of the payment methods available in our stores, which do not imply the use of the payment terminal (POS terminal): payment by MBWay, payment via the Cartão Continente App – Continente Pay and Continente Siga app.

Continente waives the fees for the home delivery service for customers aged 70 years old and older. This free home delivery service is available at 71 Continente Bom Dia stores and 26 Continente stores.

To take advantage of the free +70 home delivery service you must:

    • Go to the Information Desk of any Continente or Continente Bom Dia store and let us know that you want to take advantage of the free home delivery service
    • Provide proof of age by presenting an identification card
    • Schedule the day and time for home delivery of your purchases
    • Make purchases and payments as usual
    • Wait for your purchases to arrive at the agreed time

Every day, we clean and disinfect all Continente stores and social areas as well as the distribution chain for operations and supply, with greater attention to the surfaces most exposed to physical contact, namely shopping carts and baskets.

These cleaning and sanitization reinforcements are carried out throughout the entire working hours, yet adding a total sanitization process, carried out by an external company, at night.

These are fundamental measures so that we can welcome customers in our stores with greater safety.

In some stores, consumption has been above normal levels. So far, Continente has been able to respond to this increase in demand. In some periods of the day, the pace of product replacement may not keep up with the outflow, but there is no depletion of any essential goods.

    • We are prioritising the supply of basic necessity goods, so, in other types of products, the replacement in our stores may not be as fast.
    • We have not changed product prices or promotions.
    • We have implemented a purchase limit of 2 packages of disinfectant gel and alcohol per person.
    • The sale of individual protection masks is limited to 1 box of 50 units per customer, in some references.

In Continente Online, we are at maximum capacity levels so that we can continue to serve the Portuguese. Additionally, following the health entities’ recommendations to contain COVID-19, we are implementing temporary changes to the service:

    • Home deliveries will now be carried out at the Client’s door, with no entry of our employees on site.
    • There will be no collection of plastic bags from previous orders, what usually happens under our recycling policy. However, we will credit on Continente Card the value of the bags delivered, as if you had made the full return of the bags from the previous order.
    • It is not possible to pay for the order upon delivery. Therefore, you must pay with a credit card, MB Way or PayPal, as you place your order.
      • This change also applies to Click & Go orders (orders with in-store pick up)
      • We remind you that with the credit card option, when placing the order, the total amount will be reserved, plus 3%, for possible differences in value due to variations in fresh produce’s weight or unavailable products’ replacement. Your credit card will only be charged for the exact amount on the invoice after receiving your order.
    • In order to focus our resources on home delivery, we reduced the number of stores with Click & Go service. This service is now only available at Continente Cascaishopping, Maia Jardim, Valongo, Viseu, Covilhã, Guia, CoimbraShopping, Gaiashopping, Braga Minho Center, Guimarães, Leiria, Montijo, Seixal, Gaia Jardim, Colombo, Telheiras, Amadora, Matosinhos, LouresShopping, Oeiras Shopping, Antas, Vasco Gama, Maia Shopping, Braga Nova Arcada, Fórum Coimbra; Lojas Continente Modelo: Arroja, Rio Tinto, Sintra/Lourel, Lisboa Marechal, S. Félix Marinha, Mem Martins, S.João da Talha, Fânzeres e Leça do Balio; Lojas Continente Bom dia: Póvoa Santa Iria, Asprela, Serpa Pinto, Charneca da Caparica, Defensores de Chaves, Quinta do Marquês, Carnaxide, Matosinhos Sul, Alvalade, Padrão da Légua, Parede II, Carvalhos, Barbosa do Bocage, Matosinhos Retail Park e Choupal-Alverca.
    • You will receive an SMS the day before the chosen delivery date, reminding you of the delivery schedule. You can always check your order details in the “history” option in your account.
    • To check all the information associated with changes to the Continente Online service, see this page.
    • We remind you that you can quickly build your shopping cart on the Continente App – available on the App Store and Google Play – as an alternative to the currently existing queue system on continente.pt

At Continente stores, throughout the entire opening hours, we give priority to Health Professionals, Security Forces and Risk Groups, both at the store entrance and at the service.

This way, whenever possible, we have created a priority passage area for this purpose, at the entrance of our stores, while maintaining the entry regulation, respecting the 5 customers per 100 m2 rule

For each group, priority can be verified as follows:

    • People over 70 years old: by means of an identification document – Identity Card, Passport, Driver’s License or any other document that attests to the age.
    • People with non-visible disability; people with disease and immunocompromised, namely hypertensive, diabetic, cardiovascular patients, people with chronic respiratory disease and cancer patients: through medical certificate or other document issued by a doctor or hospital / health centre / competent authority to issue statements about health status.
    • Pregnant women: through the pregnant health bulletin or medical certificate.
    • Health professionals, security forces and services, protection and relief services, armed forces personnel and social support service providers: through professional identification document / professional card.
    • People with visible disabilities and people accompanying infants: they do not need a supporting document.

For our employees

Employees in the food distribution sector are at the frontline of service to the population, and therefore deserve our recognition.

Sonae MC’s teams are following a contingency plan that includes measures that guarantee the total protection of both employees and customers.

With regard to the protection of our employees, we are following the rules defined by the World Health Organization, providing them with disinfectant gel, face masks and gloves. In addition, the following measures were taken:

    • Safety distances: We have implemented measures to safeguard safety distances between our customers and our employees (2m), which are duly marked in stores (for instance, next to service counters and cashiers).
    • Protective barriers: We have installed acrylic protection barriers in payment areas and information counters, in all stores.

Every day, we clean and disinfect all Continente stores, social areas and workstations as well as the distribution chain for operations and supply.

These cleaning and sanitization reinforcements are carried out throughout the entire working hours, yet adding a total sanitization process, carried out by an external company, at night.

During the initial period of greater affluence to stores, we have provided Continente stores and warehouses’ employees with an exclusive timetable so that they could make their purchases safely and quietly.

Keeping the same opening hours in our stores allows customers to make purchases at different times, thus avoiding queues and gathering of people, thus protecting customers and employees.

The regulation for entry in our stores, which is limited to the presence of 4 customers per 100m2 of store, also aims to promote the safety of both customers and employees.

All employees who, due to the nature of their duties, have the possibility to work from home, are teleworking.

This measure was also guaranteed by our partner – Manpower Group Solutions – in order to cover its employees who are assigned to SONAE MC’s Customer Service, under these conditions.

For our community

Food Distribution has been recognized as a critical service by the Government and Sonae MC is aware of its responsibility towards the country, following the guidelines of the General Health Directorate and the Ministry of Economy.

Follow the latest news and learn all about our action in the community

Advice on going to the supermarket

Shop safely and confidently

 

We ask that you follow the recommendations and protection advice when going to the supermarket

Wear a mask or face shield when accessing to our stores

In queues, always respect the distance and follow the priority rules

Avoid going with family and take care with the elderly and people at risk

Buy only what’s necessary and take your own bags

Avoid payment
in cash, use MBWay or the Continente Card App

Shop and pay with your smartphone with Continente Siga App

Find the exceptional response measures to COVID-19 in Portugal

and technical guidelines from the General Health Directorate.

Always count on us!

We continue to feed Portugal!

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